Privacy Policy
Financial Success | Specialising in Aged Care Financial Advice
Last updated: September 2026
At Financial Success, we respect your privacy and recognise the importance of protecting the personal and financial information entrusted to us.
This Privacy Policy explains how Financial Success (SA) Pty Ltd collects, holds, uses and discloses personal information and how you may access or correct your information or raise a privacy concern.
Our commitment to your privacy
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
As a financial planning practice specialising in aged care financial advice, we may need to collect detailed personal and financial information to understand your circumstances and provide our services.
We take reasonable steps to protect the confidentiality and security of that information.
Information we may collect
The information we collect will depend on your circumstances and the services you request. It may include:
- name, date of birth and contact details;
- identification and residency information;
- family and relationship information;
- financial information, including assets, liabilities, income, expenses, investments, superannuation and pensions;
- Centrelink and Department of Veterans' Affairs information;
- aged care arrangements, accommodation costs and aged care fees;
- taxation and estate-planning information relevant to the services we provide;
- details of attorneys, administrators, nominees, guardians, executors or other authorised representatives;
- bank account or payment information;
- correspondence and records of our dealings with you; and
- other information reasonably necessary to provide our services or meet our legal and regulatory obligations.
Where relevant and permitted by law, we may also collect sensitive information, including health information, where this is reasonably necessary to provide our services.
How we collect information
Where practical, we collect personal information directly from you. This may occur when you:
- contact us by telephone, email or through our website;
- attend a meeting with us;
- complete a fact find, questionnaire or other document;
- provide financial statements, Centrelink or DVA information, aged care documents or other records; or
- engage us to provide financial advice or other services.
With your consent, authority, or where otherwise permitted by law, we may also obtain relevant information from family members, attorneys or authorised representatives, accountants, solicitors, aged care providers, Centrelink, DVA, financial institutions, superannuation funds, product providers and other professional advisers.
Meeting recordings
We may audio record client meetings to assist us in preparing accurate meeting notes and maintaining appropriate client records.
We will notify you when a meeting is to be recorded. If you do not wish the meeting to be recorded, please let us know.
Recordings and information derived from them are treated as confidential client information and handled in accordance with our privacy and information-security practices.
How we use your information
We may use personal information to:
- respond to enquiries;
- assess how we may be able to assist you;
- provide financial planning and aged care financial advice services;
- prepare financial modelling, strategy documents and Statements of Advice where applicable;
- assist with Centrelink, DVA and aged care matters;
- implement agreed strategies and instructions;
- communicate with relevant organisations on your behalf where authorised;
- administer appointments, invoicing and payments;
- maintain client and compliance records;
- meet our legal, regulatory, professional and licensee obligations; and
- manage our professional relationship with you.
We will not use or disclose your information for an unrelated purpose unless you have consented or the use or disclosure is otherwise permitted or required by law.
Who we may share information with
Where necessary and appropriate, information may be provided to:
- our Australian Financial Services Licensee;
- financial institutions, superannuation funds and product providers;
- Centrelink, Services Australia and the Department of Veterans' Affairs;
- aged care providers;
- accountants, solicitors and other professional advisers;
- paraplanning, administration, technology and other service providers;
- professional indemnity insurers, auditors and compliance providers; and
- government agencies, regulators or other parties where required or authorised by law.
We seek to limit any disclosure to information reasonably required for the relevant purpose.
Our Australian Financial Services Licensee
Financial Success (SA) Pty Ltd ACN 105 603 058 ATF the Financial Success Trust ABN 68 114 614 838 trading as Financial Success specialising in Aged Care Financial Advice is a Corporate Authorised Representative (No. 235520) of Springboard Wealth Pty Ltd AFSL 544118 ABN 33 145 234 528, Level 12, 412 St Kilda Road, Melbourne VIC 3004.
Denise Kipling (AR No. 235861) is an Authorised Representative of Springboard Wealth Pty Ltd AFSL 544118 ABN 33 145 234 528.
Information may be provided to or accessed by our licensee where required for licensing, compliance, supervision, auditing, complaints management and other regulatory purposes.
How we protect your information
Personal information may be held electronically and, where applicable, in physical records.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include electronic security, access controls, password protection, secure document-management practices and appropriately selected professional service providers.
Third-party service providers and overseas disclosure
We may use third-party technology, software, data-storage, professional and administrative service providers in conducting our business.
Some service providers may use infrastructure located outside Australia. Where personal information is disclosed to overseas recipients, we will manage that disclosure in accordance with applicable Australian privacy requirements.
Our website
When you visit our website, certain technical information may be collected automatically, including information about your browser, device and use of the website.
Our website may use cookies or similar technologies to support website functionality, security and analytics. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete or out of date.
We will respond to requests in accordance with applicable privacy laws.
Retention of information
We retain personal information and client records for as long as reasonably necessary to provide our services and meet applicable legal, regulatory, professional and licensee record-keeping requirements.
When information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it where appropriate and permitted by law.
Privacy enquiries and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us.
We will consider your enquiry or complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) and/or
The Australian Financial Complaints Authority (AFCA)
For more information, please visit: www.springboardwealth.com.au.
Contact us:
Financial Success
Specialising in Aged Care Financial Advice
Website:
www.agedcarefinancialspecialist.com.au
Email:
denise@financialsuccesssa.com.au
Phone:
(08) 8223 6880